Cancellation Policy
For any Booking Cancellation - mail to contact@dcsabroad.com
Refund Policy-
- Refunds for cancelled air tickets, hotel booking, bus booking and other bookings with dcsabroad.com will be processed after receiving the cancellation request/claim through the user account section or email.
- The refund amount will be credited directly to the customer's mode of payment once dcsabroad.com receives it from the airlines.
- dcsabroad.com aims to process refunds within 72 hours after receiving them from the concerned airlines, hotels, transporters, or other suppliers.
- Refund processing times may vary due to banking procedures.
- Credit card refunds may take up to 72 hours to reflect in the customer's account while Net banking transactions may take up to 7 days or more for the refund to be processed.
- The wallet amount used for a transaction cannot be transferred to a bank account. However, the remaining wallet amount can be used for future bookings with dcsabroad.com.
- Every booking on dcsabroad.com is subject to cancellation charges imposed by the airline, which vary based on the flight and booking class.
- dcsabroad.com applies a nominal fee per passenger per sector for domestic flights and international flights as cancellation service charges. The dcsabroad.com service fee is non-refundable.
- Convenience fees and Payment Gateway charges are non-refundable in all cases.
- The amount paid for the Zero Cancellation-Fee product at the time of booking is non-refundable.
- Some bookings may have a non-refundable policy according to the specific airline's terms.
- Partial cancellations may not be allowed for certain bookings, as per the specific airline's policy.
- Cancellations can be made online or offline through the user account section or by sending an email to Dcsabroad.com.
- dcsabroad.com assists customers in making amendments to their bookings, but in some cases, it may be necessary to contact the airline directly.
- Amendment charges on dcsabroad.com are subject to change depending on the airline's policy, which can vary based on flight timings and booking class.
- For cancellations within 24 hours of your journey, customers are advised to contact the airline directly and then submit a cancellation request on the dcsabroad.com website for refunds.
- dcsabroad.com is not responsible for flight delays, cancellations, or amendments made by the airline.
